Question 1

What products and services do you offer?

Accepted Answer

Stone countertops (granite, quartz, marble, quartzite, soapstone, porcelain), full cabinetry (stock, semi custom, custom), sinks, backsplashes, hardware, design consultations, templating, and professional installation.

Question 2

Do you offer free estimates?

Accepted Answer

Yes! We offer free in store or on site estimates and templating appointments.

Question 3

Where are you located and what areas do you serve?

Accepted Answer

Our warehouse and showroom is located in 4115 Pleasant Valley Rd Ste 800A, Chantilly, VA 20151. We serve all over the DMV and the surrounding areas; please give us a call or request an estimate to confirm service to your ZIP.

Question 4

Do you have a showroom and design consultations?

Accepted Answer

Yes! Visit us in our showroom by appointment or walk‑in hours. We offer complimentary design consultations to review layouts, materials, and budgets.

Question 5

Can you help choose materials and layouts?

Accepted Answer

Yes! Our designers recommend materials, colors, edge profiles, and layouts for style, durability, and budget.

Question 6

Can I see actual slabs?

Accepted Answer

Yes! We encourage viewing slabs in person at our warehouse so you can confirm color and veining.

Question 7

How do I choose between granite and quartz?

Accepted Answer

Granite is natural with unique variation and typically needs periodic sealing. Quartz is non‑porous, low‑maintenance, and more consistent in appearance.

Question 8

Do you template the countertops?

Accepted Answer

Yes! We perform on‑site templating to ensure a precise fit before fabrication.

Question 9

How long does fabrication and installation take?

Accepted Answer

After on‑site templating, countertop fabrication in our warehouse typically takes 2–4 business days. Most standard countertop installations are finished in one day; complex jobs may take up to 2 days. Cabinet assembly typically takes about 4 days up to a couple of weeks depending on whether cabinets are in stock or custom‑made — custom builds and backorders add lead time. We’ll confirm exact timing when you book.

Question 10

Do you handle sink/cooktop cutouts and old countertop removal?

Accepted Answer

Yes! We cut openings per specifications and can remove/dispose of old countertops for an additional fee or as part of the installation.

Question 11

Will there be seams?

Accepted Answer

Seams may be necessary on large runs. We use color matched adhesives and careful layout to minimize visibility.

Question 12

Do stone countertops need sealing?

Accepted Answer

Natural stones (granite, marble, quartzite) generally require periodic sealing. Quartz and porcelain are non porous and do not require sealing.

Question 13

How should I clean and maintain my countertop?

Accepted Answer

Daily use: warm water + mild dish soap using a soft cloth. 
For tough residue: sparingly wipe with acetone on a clean cloth, then rinse with soap and water.

Question 14

What if my countertop chips or cracks?

Accepted Answer

Minor chips can often be professionally repaired although major damage may require replacement. We evaluate each case and provide options.

Question 15

What cabinet types do you offer?

Accepted Answer

Stock, semi‑custom, and custom cabinets in plywood or solid wood construction with MDF insets.

Question 16

How long does cabinet installation take?

Accepted Answer

Typical installation is 1–6 days depending on kitchen size and complexity.

Question 17

How are projects priced?

Accepted Answer

Pricing is based on material, square footage, edge profile, seams, cutouts, cabinet style, and hardware. We provide itemized written estimates.

Question 18

Do you offer financing?

Accepted Answer

Financing is not available at this time. A 50% deposit is required to begin work, with the remaining 50% due upon project completion.

Question 19

How do I place an order?

Accepted Answer

Confirm selections, sign the contract, pay the required 50% deposit, and schedule a time for templating. We’ll guide you through each step.

Question 20

Do you offer warranties?

Accepted Answer

Yes. Cabinet manufacturer warranties vary by products some cabinets have up to 5 years, and others offer up to lifetime warranties depending on the line you choose. Certain custom stone products may carry manufacturer warranties up to 15 years. We provide a 6 month installation warranty. Warranty details will be provided and reviewed with you when we discuss your project.

Question 21

Do you handle plumbing or electrical work?

Accepted Answer

We coordinate with licensed plumbers/electricians or recommend trusted partners. Major plumbing/electrical work is contracted separately.

Question 22

Are permits required?

Accepted Answer

Most replacements don’t require permits although structural changes may. We’ll advise based on your project scope.

Question 23

Can I take samples home?

Accepted Answer

Yes! Small countertop and cabinet finish samples are available; some samples may have a refundable fee.

Question 24

How do I get started?

Accepted Answer

Book a free design consultation or visit our showroom. Bring measurements, inspiration photos, and a budget range.

Question 25

Will countertops stain from wine, oil, or citrus?

Accepted Answer

Natural stone can stain or etch from acidic substances if unsealed or improperly cared for. Quartz is more stain resistant

Frequently asked questions